Strategic Technology Plan – Development of a formal strategic technology plan documenting Bank technology goals in support of its business goals. Includes a survey of bank employees, trends analysis, and a review of best practices in banking. Aligns the bank’s people, processes, and technology to achieve maximum performance.
Technology Assessments -An assessment of the Bank’s operations and technology designed to improve utilization, efficiency, and profitability. Major technology services provider contracts and relationships are reviewed. Emphasis is placed on the customer experience and frictionless operations.
Employee Tech Survey -Typically performed in conjunction with the Strategic Technology Plan, we survey your employees regarding the bank’s use of technology, customer service issues, and tech support. Employees respond anonymously which contributes to the integrity of the survey and the information gathered, much of which can be valuable to the strategic technology planning process.
Strategic Technology Planning Session with Bank Management -We facilitate a session that helps all stakeholders get on the same page, in the same room, to discuss the bank’s use of technology and how it supports the bank’s business goals. The bank’s Strategic Technology Plan is developed live as the day progresses. Includes an overview of the latest tech trends, review of the bank’s current operation, tech planning considerations, and tech planning goals.
System Selection – Consultation regarding any Bank system selection, including Requests for Proposals (RFPs), investment analyses, and vendor profiles.
CEO Tech Advisory – Trusted and independent advice, in plain English, to the bank’s CEO regarding the bank’s use of technology, personnel performance, and vendor value.
Board Education – Informative and educational presentations to the bank’s directorate on a variety of technology, cybersecurity, and risk management issues. Complex issues are presented in layman’s terms with real-world examples instead of hyperbole. Delivered with the business of banking and high performance in mind.
Customer Education – Entertaining and informative programs designed to help the bank’s customers better understand the bank’s role in using technology to deliver bank services in a safe and sound manner. Educates customers on what they can do to mitigate the risk of Corporate Account Takeover (CATO) incidents and helps promote awareness of how customers can collaborate with the bank to improve their operations.
IT Personnel Coaching -Expert coaching of the bank’s IT personnel to help them understand that the bank is a for-profit business and that technology is a means to an end (a tool) to help the bank perform at a high-level while delivering outstanding customer service in an efficient manner. We cover the best practices in bank technology and operations, giving your people the knowledge to succeed.
Contract Review – A review of the bank’s technology contracts to determine notification requirements, terms, and possible price breaks. The goal is to determine if the bank has the best possible vendor relationships and is paying a fair price for the value received. We apply our extensive knowledge of the technology services providers (TSPs) in the banking industry to help the bank secure the best possible arrangements with its providers.
Organizational Review – A review of the bank’s operations and technology organizational structure to determine if the people, processes, and technology are aligned for high performance.
M&A Tech Due Diligence – We assist the acquiring bank in determining the acquired bank’s technology service provider (TSP) relationships, related contracts, costs to terminate such contracts, and the path to converting the acquired bank to the acquiring bank’s systems. Potential pitfalls are examined and highlighted for consideration.
Conversion Management – Project management services to help your bank execute a core processing conversion successfully. We coach your team through this often difficult and arduous process and we hold your vendors accountable for performing at the level you expect. Our goal is to help you convert systems with little negative impact to customers or the bank.
Operational Efficiency Reviews – An analysis of Bank operations to identify cost-saving and revenue-generating opportunities.
Technology Provider Oversight – Documentation of contracts, confidentiality agreements, vendor financials, and technology provider performance.
Speaking Engagements – Access to nationally recognized speakers on the Sawyers & Jacobs team who can deliver customized presentations to your bank or industry group. We offer special consideration to our clients and design seminars and conferences for your employees or customers.